Cutting-edge voice recognition software
May 31st, 2008 by admin
This Natural Language Speech Recognition (NLSR) gets rid of the push-this-or-that-button options that so many customers find to be an irritation. Most businesses have multiple reasons that a customer might call. Accordingly, that customer call may be routed to a variety of departments or destinations. The use of voice recognition software can alleviate this problem. When callers are faced with a multitude of options, they often become confused. This confusion very often results in callers ending up talking to the wrong department. The overall goal of VeConnect Open is to achieve a very high level of caller comfort by incorporating Statistical Language Models (SLM) to provide the most natural environment for the caller.